Apprentice Scheduler

We are looking for a confident and motivated Apprentice Scheduler to join our Mechanical and Electrical (M&E) team, working towards a Level 3 Business Administration qualification through college. You will play an important role in coordinating responsive repairs, arranging appointments between engineers and tenants, and helping ensure repair works are scheduled efficiently. You will receive training on our systems and processes while developing your scheduling, communication and administrative skills. You will attend college one day per week, with the remaining working days spent gaining practical experience and supporting the M&E team.

What You’ll Deliver

• Coordinate responsive repair appointments between M&E engineers and tenants, helping ensure work is scheduled efficiently.
• Arrange and reschedule engineer visits in response to changing repair requirements and availability.
• Communicate with engineers, tenants and colleagues to confirm appointments and provide updates on repair works.
• Support the coordination of incoming repair requests, helping the team manage priorities and keep jobs progressing.
• Update job management systems and databases to maintain accurate repair records and appointment details.
• Follow up on scheduled jobs and outstanding appointments to help minimise delays.
• Respond to routine scheduling queries and escalate issues to the appropriate team members when needed.
• Maintain clear records of communications, bookings and changes to repair schedules.
• Work collaboratively with the M&E team to support the smooth delivery of responsive repairs.