IT Solutions Apprentice - Leicester
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Company YUNEX LIMITED
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Provider TECHNICAL PROFESSIONALS LIMITED
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Location Leicester, LE19 1WY
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Type Apprenticeship
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Salary £16,000.00 per year
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Sector Digital
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Ref NAS-2000063313
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Application Deadline Date 31/12/2026
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Start Date 31/08/2027
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Positions Available 1
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Working Week General working hours between 9.00am and 5.00pm, Monday to Friday. This is hybrid role and after training, will be approx. 2 days a week working from home.
Brief Description
As part of your apprenticeship, you'll combine on-the-job learning with formal study, helping you develop both the practical and professional skills needed for your chosen career.
Training to be Provided
Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week). Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Future Prospects
Permanent employment after apprenticeship as a support desk engineer.
Vacancy Detail
What you’ll be doing:
From day one, you'll become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility.
- Support the investigation of recurring service issues and help identify opportunities for improvement.
- Assist with problem management activities, including maintaining records of known errors and improvement actions.
- Work with engineers to understand the root causes of service issues and support the development of solutions.
- Help capture operational requirements for new systems, services and enhancements.
- Support testing, validation and service readiness activities for new or changed solutions.
- Create and maintain knowledge articles, user guides, support procedures and operational documentation.
- Assist with service transition activities, including knowledge transfer and operational handover.
- Work with colleagues across the Support Team to improve processes, tools and service reliability.
- Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning.