Administration Assistant Apprentice
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Company DR CEMBALA MOBLEY & CROSSTHWAITE
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Provider HERTFORD REGIONAL COLLEGE
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Location Hertford, SG14 1BN
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Type Apprenticeship
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Salary £16,575.00 per year
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Sector Business and administration
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Ref NAS-2000063668
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Application Deadline Date 04/12/2026
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Start Date 18/12/2026
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Positions Available 1
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Working Week Monday - Friday 10.00am - 6.30pm.
Brief Description
We have an exciting opportunity for an enthusiastic and motivated individual to join our team at Lea Wharf Medical as an Administration and Reception Assistant Apprentice.
This role offers the opportunity to develop valuable administrative, communication and customer service skills within a busy GP practice.
Training to be Provided
Working towards Level 2 Administration Assistant Apprenticeship Standard. Work based learning with attendance once per month at Hertford Regional College, Broxbourne Campus.
Future Prospects
There may be opportunities for progression and a permanent position subject to business needs, performance and successful completion of the apprenticeship.
Vacancy Detail
- Answering incoming telephone calls, responding to patient enquiries and directing requests to the appropriate team or healthcare professional
- Supporting the front reception desk, welcoming patients and assisting with general enquiries
- Booking, amending and cancelling patient appointments in accordance with practice procedures
- Completing administrative tasks and patient requests accurately and within appropriate timescales
- Processing incoming correspondence, emails and electronic communications
- Managing and actioning tasks through the practice's clinical system, following established procedures and guidance
- Supporting the administration team with day-to-day duties, including data entry, scanning, filing and updating patient information
- Maintaining accurate and up-to-date patient records on the practice's clinical system
- Supporting prescription administration processes, including directing patient requests appropriately
- Providing patients with information about practice services and how to access them
- Assisting with the arrangement of patient transport, home visits and other administrative requests where required.
- Supporting colleagues across different administrative teams to ensure the smooth running of the practice
- Maintaining a clean, tidy and professional reception and working environment
- Handling confidential patient information appropriately and complying with GDPR, data protection and practice confidentiality policies
- Undertaking training and development activities as part of the apprenticeship programme
- Carrying out other reasonable administrative duties as required to support the practice
Other Information
This role will be full time patient facing, telephone and computer based, Monday to Friday.