Patient Experience Coordinator Apprenticeship
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Company The Doctor's Clinic
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Provider POULTEC TRAINING LIMITED
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Location City Of Westminster, NW8 9AT
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Type Apprenticeship
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Salary £15,600.00 per year
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Sector Business and administration
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Ref NAS-2000063652
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Application Deadline Date 04/12/2026
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Start Date 07/12/2026
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Positions Available 1
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Working Week Mon - Fri: 09:00 - 18:00 Sat: 10:00 - 17:00 Sun: Closed
Brief Description
You'll work directly with our doctors and leadership team to ensure every patient interaction reflects our premium standards.
One moment you'll be welcoming patients into our beautiful clinic, the next you'll be filming an Instagram Reel with one of our doctors or helping organise a patient education event.
Future Prospects
After six months you will:
● Be the welcoming face of our clinic
● Deliver a consistently outstanding patient experience
● Keep our clinics running efficiently
● Help increase patient satisfaction and online reviews
● Support the growth of our social media presence
● Contribute ideas that improve how we work
● Be a trusted member of a close-knit, ambitious team
Vacancy Detail
Deliver an exceptional patient experience
- Welcome patients warmly and professionally
- Ensure every patient feels valued and cared for
- Prepare refreshments and maintain an immaculate reception area
- Coordinate smooth patient flow throughout the day
- Manage incoming telephone calls and enquiries
- Respond promptly to emails and online enquiries
- Book, amend and optimise clinician appointments
- Process payments and issue invoices
- Support patients with membership enquiries and health screening packages
Practice administration
- Coordinate clinician diaries
- Prepare consultation rooms
- Manage incoming correspondence
- Scan and upload documents
- Liaise with laboratories and external providers
- Monitor stock levels and order supplies
- Support compliance with CQC, GDPR and clinic policies
- Assist with quality improvement projects where appropriate
Social media & marketing
This role includes dedicated time each week to support the growth of the practice.
Responsibilities include:
- Film and photograph clinicians for Instagram, Facebook, LinkedIn and TikTok
- Capture high-quality behind-the-scenes content
- Schedule approved social media posts
- Help manage our content calendar
- Monitor comments and messages
- Encourage satisfied patients to leave Google reviews (in line with practice policy)
- Assist with email newsletters and patient communications
- Help organise patient events and educational evenings
- Maintain marketing materials throughout the clinic
- Work with external marketing agencies where required
- Bring fresh ideas to help grow the practice
Other Information
Desirable Experience
● Previous private healthcare experience
● Medical reception or patient coordinator experience
● Social media content creation
● Meta Business Suite
● Basic photography or videography
● CRM or practice management systems
● Event coordination