Quality Administrator Apprentice
-
Company SERCO GROUP PLC
-
Provider MBKB LTD
-
Location Birmingham, B91 3QJ
-
Type Apprenticeship
-
Salary £15,600.00 per year
-
Sector Business and administration
-
Ref NAS-2000063973
-
Application Deadline Date 30/11/2026
-
Start Date 25/01/2027
-
Positions Available 1
-
Working Week 37.5 hours per week, Monday – Friday, 09:00 – 17:00
Brief Description
Day to day, you'll be keeping quality records and evidence accurate, preparing information for quality reviews and audits, and supporting colleagues across Serco's internal apprenticeship provision. The work is varied, consequential, and sits at the heart of how Serco develops its people.
Training to be Provided
Remote based training
Future Prospects
· Onsite learning is paid, and completely transferable, full training and support is provided to help you on your pathway to a potential career
· Opportunity to gain practical experience in quality administration, data handling and evidence management
Vacancy Detail
· Maintaining accurate quality trackers, records and reports in line with agreed processes, ensuring information is complete and up to date.
· Collecting, collating and inputting quality and performance information, including learner feedback and sampling outcomes, with basic checks for accuracy and consistency.
· Supporting the administration of learner and programme sampling and quality review activity by preparing information, completing evidence requests and maintaining the audit trail.
· Producing routine reports and summaries from agreed data sources using spreadsheets and other approved systems.
· Responding to routine requests for quality and learner information accurately and within agreed timescales.
· Gathering and collating learner and stakeholder feedback to help identify themes, challenges and opportunities to improve the learner experience.
· Maintaining the team skills matrix and supporting documentation so that evidence of occupational competence is accurate and readily available.
· Building and maintaining a complete evidence base to support internal and external quality reviews, audits and inspection activity.
· Working professionally with learners, Line Managers, Development Coaches, Awarding Organisations and Partner Providers on delegated quality administration activities.
· Handling learner and colleague information confidentially in line with data protection requirements, and escalating any gaps, inconsistencies or risks to the right colleague.