Apprentice Financial Services Administrator

As our IFA Administrator, you’ll help keep the office running smoothly, providing a welcoming first point of contact for clients and essential administrative support to advisers and paraplanners. You’ll coordinate provider information, maintain accurate client records and prepare documents that support client enquiries and annual reviews, alongside everyday office duties. With opportunities to learn through training and hands-on experience, you’ll build your knowledge and skills and lay the foundations for career progression in financial services.

Key tasks:

• Answer calls, welcome clients, prepare refreshments, distribute post and monitor the team mailbox for adviser requests.
• Issue Letters of Authority, chase provider information within appropriate timeframes and collate responses for advisers and paraplanners.
• Keep Intelliflo client records accurate and up to date, tracking outstanding tasks and provider correspondence.
• Produce risk profile reports and run anti-money laundering (AML) reports using Smart Search.
• Prepare initial client packs, maintain supplies of client-facing documents and support client enquiries and annual reviews.
• Participate in training, maintain your training record and provide appropriate cover for colleagues during sickness or holidays.