Apprentice IT Support Technician
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Company STRING COMPUTER SYSTEMS LTD
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Provider NOWSKILLS LIMITED
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Location Preston, PR2 2YF
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Type Apprenticeship
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Salary £15,184.00 per year
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Sector Digital
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Ref NAS-2000064018
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Application Deadline Date 22/12/2026
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Start Date 01/01/2027
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Positions Available 1
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Working Week Monday to Friday 9am to 5pm.
Brief Description
This is an exciting opportunity with Lancashire's leading Microsoft-focused Managed Service Providers. As an Apprentice IT Support Technician, you will work alongside experienced engineers supporting businesses across a wide range of technologies including Microsoft 365, Azure, Windows, networking, cybersecurity and cloud services.
Future Prospects
Your earnings can increase over time with an apprenticeship.
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Vacancy Detail
- Provide first-line technical support to clients via telephone, email and remote support tools.
- Log, update and manage support tickets within the service desk system.
- Diagnose and resolve straightforward hardware, software and Microsoft 365 issues.
- Escalate more complex issues to senior engineers, providing clear and accurate information.
- Assist with the deployment of new devices, software and cloud services.
- Build and maintain excellent relationships with customers through professional communication.
- Ensure all work is documented accurately and in line with company procedures.
- Contribute to knowledge base articles and internal documentation.
- Support senior engineers with project work where appropriate.
- Participate fully in apprenticeship training and self-development activities.