Level 3 Business Administration Apprenticeship - Renault Customer Care
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Company Renault UK Ltd
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Provider THE LINK TRAINING ACADEMY LIMITED
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Location Hertfordshire, WD3 9YS
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Type Apprenticeship
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Salary £20,000.00 per year
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Sector Business and administration
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Ref NAS-2000062970
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Application Deadline Date 08/12/2026
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Start Date 05/01/2027
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Positions Available 1
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Working Week Monday - Friday 9.00am - 5.15pm. Hybrid, 2 days / week minimum in office.
Brief Description
Launch your career with Renault UK as a Customer Care Apprentice. Gain valuable experience supporting customer communications, reporting, data management and business operations while completing a Level 3 Business Administration apprenticeship. Hybrid working, £20,000 salary and excellent development opportunities.
Training to be Provided
Your apprenticeship training will be delivered remotely by The Link Training. You will attend sessions weekly throughout your apprenticeship where you will be supported by your personal tutor.
Future Prospects
Possible progression into a role within Renault Group UK or sister companies.
Vacancy Detail
Top 3 Core Deliverables:
Reporting & Administration:
- Utilise RPA to process warranty claims for vehicles through warranty system (GCM)
- Ensure monthly adherence including rejected claims
- Process administration and supporting documentation for tooling and diagnostic for Renault group retailers
Customer Mobility Support:
- Support administration of customer mobility solutions
- Assist with courtesy vehicle and alternative mobility arrangements
- Monitor mobility requests and ensure accurate case updates
Retailer / Internal stakeholder Communication:
- Communicate with retailers and internal partners on mobility utilisation, invoicing and own vehicle utilisation
- Escalate customer / retailer concerns where appropriate internally and with mobility partner
Main Responsibilities:
- Provide day-to-day administrative support for the Renault Group Mobility Programme
- Assist in the management of customer mobility claims during vehicle downtime
- Coordinate courtesy vehicle and alternative mobility arrangements