Customer Service Apprentice
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Company: Innovations - BSDC
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Location: Burton on Trent, DE14 3RL
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business, Administration, Finance and Law
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Ref: VAC-01195
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Application Deadline Date: 31/07/2025
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Start Date: 25/09/2025
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Positions Available: 1
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Working Week: Monday-Friday 8.30am-4.50pm - flexibility required.
Brief Description
This role is suitable for someone who is interested in the fast paced ever evolving hair & beauty industry. The suitable candidate will work through their apprenticeship program gaining valuable insight working in a customer facing environment.
Qualifications Required
GCSE Maths and English at Grade 4/C or above (Apprentices lacking these qualifications must gain them before taking the end point assessment.)
Personal Qualities
• A genuine interest in customer service and working in an educational environment.
• Friendly, approachable, and professional manner.
• Good verbal and written communication skills.
• Willingness to learn and take on new challenges.
• Ability to work as part of a team and independently.
• Basic IT skills, including familiarity with Microsoft Office and social media platform
Skills Required
Previous customer facing roles or a qualification within the hair or beauty industry.
Training to be Provided
Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Future Prospects
Possible progression to Level 3 Customer service. There may be a possibility of a permanent role or to progress into a teaching post in the future.
Vacancy Detail
We are seeking a motivated and enthusiastic Customer Service Apprentice to join our dynamic team at Burton & South Derbyshire College. This is an exciting opportunity for someone looking to start their career in a professional, supportive, and student-focused environment. The successful candidate will gain hands-on experience in a variety of customer service functions while working towards a City & Guilds Level 2 Customer Service qualification.
• Act as the first point of contact for students, staff, and visitors at the college Innovations reception.
• Answer telephone and email enquiries promptly and efficiently, directing queries to the appropriate departments.
• Support the delivery of excellent customer service across the college.
• Maintain accurate records and update databases as required.
• Assist with the creation and scheduling of engaging content for the department’s social media platforms.
• Carry out daily cleaning and tidying tasks in the reception area and other communal spaces to ensure a welcoming environment.
• Report any maintenance or health and safety issues promptly.
• Attend all required training sessions and workshops as part of the City & Guilds Level 2 Customer Service Practitioner apprenticeship.
• Complete coursework and assessments on time with the support of your line manager and training provider.
Other Information
Fast paced working environment. Hours of work may vary if reception is required to be open for night class sessions.