Customer Service Representative Apprentice
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Company: Fidelity International
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Location: Daventry,, NN11 8NW
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Type: Apprenticeship
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Salary: £24,570.00 per year
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Sector: Business, Administration, Finance and Law
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Ref: VAC-00777
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Application Deadline Date: 11/08/2025
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Start Date: 18/08/2025
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Positions Available: 1
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Working Week: Monday - Friday - 9 a.m. - 5 p.m. (30 min lunch)
Brief Description
Start your career with a Customer Service Representative Apprenticeship at a global investment firm. You'll handle client enquiries, resolve issues, and support onboarding, while developing communication, problem-solving, and service skills with clear routes for long-term progression. Apply now to start your career within a professional team!
Qualifications Required
GCSE's including Maths and English 4/c or above
Personal Qualities
Passion for delivering excellent customer service
Adaptable and resilient in a fast-paced environment
Remains professional under pressure
Skills Required
Strong written and verbal communication
Experience in customer-facing roles (contact centre experience is a plus)
Confident using Microsoft Office and CRM systems
Good listening skills
Strong problem-solving and listening skills
Works well as part of a team and supports others
Training to be Provided
Teaching and learning the skills, knowledge and behaviours within Customer Services
Future Prospects
Upon successful completion of the apprenticeship, you may be offered a permanent role within the team. This position provides a strong foundation for future progression.
Vacancy Detail
Your duties will include:
Respond promptly to customer inquiries via the most appropriate format to deliver excellent customer service.
Provide accurate information regarding Fidelity and client products and services, policies, and procedures.
Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
Process orders, forms, applications, and requests.
Maintain detailed and accurate customer records in the CRM/WMS system.
Collaborate with other departments to address customer needs and escalate complex issues when necessary.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
Maintain the inquiry inbox to agreed service levels ensuring contact and resolutions times are adhered.
Identify and report trends in customer feedback to improve services and processes.
Participate in training and development programs to stay updated on company products and services.
Contribute to a positive team environment and support team members as needed.
Support client onboarding process as required from time to time.
Other Information
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