1st Line ICT Support Executive Apprentice
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Company: City talk group
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Location: HP19 8RT
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Type: Apprenticeship
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Salary: £19,500.00 per year
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Sector: Information and Communication Technology (ICT)
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Ref: VAC-17270
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Application Deadline Date: 15/12/2025
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Start Date: 05/01/2026
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Positions Available: 1
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Working Week: Monday to Friday
Brief Description
With over 15 years of experience, at Citytalk we passionately believe in our fundamental rules of service. These are the bases of our business ethics and are carried through each department. These core values have enabled us to become a trusted provider for thousands of companies throughout the UK.
Skills Required
A detailed-oriented individual, who can estimate and prioritize effectively, to meet deadlines, organised, coordinated and pro-active. Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data. A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort.
Training to be Provided
The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
There are 3 pathways within this Apprenticeship which include:
A Support Technician
A Network Technician
A Digital Communications Technician
As a result, you will achieve:
Level 3 Information Communications Technician
Functional Skills in Maths and English (if required)
Vacancy Detail
This 1st Line Technical Support Analyst will play a valuable role within the business by providing technical support to a large customer base via Phone and Email. In addition to supporting our customers, the support team is actively involved in the selection, evaluation and technical ownership of cutting edge new products & technology.
Level 3 Information Communication Technician
Salary: £19,500pa
Monday to Friday
Aylesbury
Office Based
• Customer service focussed with an excellent telephone manner.
• A demonstrable ability to follow process and build a reassuring rapport with customers.
• The ability to remain calm and composed when dealing with a difficult customer to establish confidence
whilst an issue is resolved.
• To quickly gather the right information from the customer, analyse the issue and take appropriate and timely
action.
• Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer
service at all times.
• Accurate numeracy, written and data entry skills.
• An analytical and methodical problem solver.
• Be adaptable to change in processes.
• An ability to deliver clear and articulate information to customers and colleagues adjusting language and
detail to suit the audience, whether it is verbal or written.
Other Information
We are a growing company with ambitious plans and that’s why we want you on our team! Investing in you is vital to growing our business; we offer fantastic career development and training opportunities.
Our team love to hit their targets – we recognise hard work and reward them, simple!
Aside from a competitive salary and bonus package, you can expect extensive benefits including, up to 25 days holiday with additional days earned for each year of service, healthcare insurance, pension, gym membership, childcare vouchers and a paid day off on your birthday. So, if you’re feeling inspired and think you are just what we’re looking for – what are you waiting for? Apply now!