Customer Service Apprentice
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Company: HATHERSHAW OPTICIANS LIMITED
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Location: OL8 1QN
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000001064
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Application Deadline Date: 27/03/2026
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Start Date: 07/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm
Brief Description
Immediate start for an enthusiastic apprentice to join the team at Hathershaw Opticians soon to be moving into new amazing purpose-built premises close by. We are looking to invest in an apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.
Training to be Provided
- Customer Service Practitioner Level 2 Apprenticeship Standard
- This qualification requires college attendance once per month
- Additional college attendance may be required for functional skills
Future Prospects
- We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship
Vacancy Detail
- Supporting the day-to-day operations of the clinic and contributing to a smooth patient journey
- Accurately inputting and updating patient details in our records system
- Assisting with general customer service enquiries - both face-to-face and over the phone
- Supporting colleagues in the clinic and reception area as needed
- Learning to use optical equipment under supervision and after training
- Maintaining a clean, tidy, and welcoming environment throughout the clinic and reception area
- Managing stock levels – including ordering, receiving deliveries, and restocking shelves
- Assisting with regular stock checks, expiry date monitoring, and inventory management
- Ensuring the cleanliness of all clinic areas in line with our cleaning schedule
- Building and maintaining strong working relationships with patients and other healthcare providers
- After training, using optical practice software for booking appointments, managing records, and processing orders
- Learning the basics of frame and lens selection to support the dispensing optician
- Booking and managing repeat appointments and recall reminders
- Maintaining a professional, friendly, and respectful manner with patients and colleagues at all times
- Adapting to the evolving needs of the clinic and being open to learning new skills and responsibilities
Other Information
Multilingual (Urdu, Punjabi) - not essential