Customer Service Practitioner Apprentice
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Company: ECOLAB MANUFACTURING UK LIMITED
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Location: Hampshire, SP10 3TS
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Type: Apprenticeship
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Salary: £15,600.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000008697
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Application Deadline Date: 30/03/2026
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Start Date: 01/04/2026
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Positions Available: 1
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Working Week: Monday to Thursday 8.30 – 17:00 (45min Lunch). Friday 8.30 – 15:45 (45min Lunch).
Brief Description
The Customer Service role will primarily be responsible for providing a high-level office-based point of contact for our customers in the UK and Ireland and our European Distributor network, as well as supporting the UKIE sales team.
Training to be Provided
The qualification is delivered in the workplace using real examples from the apprentice’s daily work. The apprentice will benefit from excellent coaching from our highly skilled assessors, who will work closely with you to ensure the skills being developed reflect your requirements.
Future Prospects
Successful completion of this apprenticeship will allow you to progress to further apprenticeships.
Vacancy Detail
The Customer Service Specialist will be responsible for a list of key accounts.
Key account support:
- Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united, world-class team
- Ensure that all enquiries are handled effectively, in a timely manner, and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction
- Work with the technical support advisors in the teams, plus the scheduler, to ensure that service levels are met in line with contractual obligations
There are three key areas covered by the Customer Service supporting all customers:
Quotes, Orders, and part requests
- Ensure that all quotes and orders are processed accurately and in a timely manner for spares, engineer work, and consumable items, assist customers with returns, ensure customers are kept up to date with delays to orders, liaise with customers to manage paperwork to enable orders to be dispatched smoothly
Non-conformance reporting (NCR)
- Log all NCRs and track the progress of the issue to keep the customer updated with the situation at regular intervals, providing final responses and reports to show their NCR has been resolved
- Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales
Other typical duties include:
- Carry out customer satisfaction surveys
- Adhering to the team's key performance indicator goals and helping the whole team to meet these goals
- Provide feedback on processes to drive continuous improvement
- Working with our production team to ensure parts are correctly dispatched/returned as appropriate, relating to technical requests and returns for repair