Service Administrator Apprentice

Day to day tasks for this apprenticeship may include, but are not limited to:

• Under the direction of the line manager, assist with scheduling planned and emergency
  jobs to engineers, ensuring efficient use of their time by considering factors such as travel, traffic, breaks, loading, holidays, vehicle servicing, training, sickness, and other
  constraints.
  • Maintain accurate records, including timesheets, vehicle servicing, and job updates.
  • Liaising with engineers and customers to confirm appointments and provide updates.


• Help manage diaries and allocate jobs based on engineers’ availability, skillset, and
  location.


• Learn to monitor job progress and help ensure service level agreements (SLAs) are met.
  (servicing both reactive and planned works).


• Assist in rescheduling work due to changes, emergencies, or resource availability.


• Provide basic support to engineers and escalate technical queries as needed.


• Assisting with Health and Safety processes.


• Support with quotations.


• Support with handling incoming calls, messages, and customer queries.


• General admin work.


• Any other reasonable duties as directed by your line manager/ senior manager.