Customer Support & operations Apprentice
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Company: GRACEFUL MUSE PAPERIE LIMITED
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Location: Leicestershire, LE16 8HB
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Type: Apprenticeship
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Salary: £17,280.00 per year
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Sector: Business and administration
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Ref: NAS-2000010962
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Application Deadline Date: 27/03/2026
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Start Date: 10/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm
Brief Description
A wonderful opportunity to work for a small independent stationery brand based in the UK, as part of your role you will be processing refunds, responding to customer emails, tracking packages, and much more, if you are interested apply today !
Training to be Provided
- Business Administration level 3
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week.
Future Prospects
- Possible ful time permanent position upon completion of the apprenticeship
Vacancy Detail
Customer Service Duties and Responsibilities:
- Respond promptly and professionally to customer emails and website contact form messages
- Resolve order issues such as missing items, wrong shipments, or delivery delays
- Provide accurate product information, help with order placement, and assist with discount codes or promotions
- Track packages and assist customers with delivery issues
- Process refunds and credits according to store policy
- Escalate more complex customer concerns to the business owner or manager
- Maintain a FAQ database and suggest improvements based on recurring questions
- Represent the Graceful Muse Paperie brand voice - warm, professional, and caring
Operational Duties and Responsibilities:
- Oversee the daily flow of orders and ensure they are processed accurately and on time
- Monitor inventory levels and notify the owner when stock is low or out of stock
- Update product listings, variants, and prices on the website (e.g. when collections change or new collections launch)
- Assist in managing subscription orders, renewals, and failed payments
Production Duties and Responsibilities:
- Assist in preparing sticker sheets, journaling kits, and other stationary products as needed
- Assemble product bundles or themed boxes and package orders neatly and according to brand presentation guidelines (e.g., tissue paper, thank-you notes, freebies)
- Help with product labeling and inventory tagging and perform quality control checks on finished products, flagging products that do not meet quality standards
- Work efficiently to meet daily or weekly fulfillment goals, especially during busy seasons or new collection drops
- Report supply issues or production errors to the Shop Owner
The successful candidate will need to be highly organized with great attention to detail. They must have excellent written and verbal communication and someone who has a creative eye for aesthetics and presentation. A positive attitude and a team player is a must.
This role will be supported by the Business Administration Level 3 qualification delivered by Starting Off.