Customer Service Apprenticeship
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Company: 4D Floors
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Location: Birmingham, B24 9QR
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business, Administration, Finance and Law
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Ref: VAC-00897
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Application Deadline Date: 20/02/2026
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Start Date: 24/02/2026
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Positions Available: 1
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Working Week: 9:00am to 5:30pm - Monday to Friday
Brief Description
4D Flooring is offering a fantastic opportunity for someone looking to start a career in customer service. As a Customer Service Apprentice, you will gain hands-on experience while completing an accredited apprenticeship programme.
Qualifications Required
Ideally, GCSE English and mathematics at grade or equivalent.
Personal Qualities
• Willing to learn
• Keen and hard working
• Exceptional time keeping
• Confident
• Polite
• Friendly
• Courteous
• Creative thinking
• Independent enquiry
• Reflective learning
• Team working
Skills Required
• Good Numeracy and Literacy skills
• Ability to multi-task
• Attention to detail
• Strong organisational skills
• Effective communication
Training to be Provided
Teaching and learning the skills, knowledge and behaviours within Customer Services
Future Prospects
Outstanding prospects for a genuine career with 4D Floors Ltd, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full-time position
Vacancy Detail
Deal directly with customers either by telephone, electronically, or face to face
Respond promptly to customer enquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service enquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organise workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Other Information
Have you checked the suitability of the location, hours and pay prior to applyimg?