Arcade Customer Service Apprentice (Arcadia Darlington)
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Company: Arcadia Darlington
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Location: Darlington, DL3 7LX
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000013127
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Application Deadline Date: 31/03/2026
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Start Date: 01/04/2026
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Positions Available: 2
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Working Week: Shifts over the days/ hours below: Monday - Thursday, 3.00pm - 10.00pm. Friday, 3.00pm - 12.00am. Saturday, 10.00am - 12.00am Sunday, 10.00am - 10.00pm.
Brief Description
Arcadia Darlington seek a Customer Service Practitioner Level 2 Apprentice. Support guests across VR stations, racing sims, Xbox/PlayStation zones, Escape Rooms, parties and our Bar/Café. Learn great customer service, safety, teamwork and venue operations in a fun, fast-paced setting.
Training to be Provided
You will be completing the Level 2 Customer Service Practitioner Apprenticeship Standard with Darlington Borough Council Learning & Skills. This programme equips you with the essential knowledge, behaviours and practical skills needed to deliver high‑quality customer service across a variety of professional settings. Training is delivered through a blend of online learning and tutor‑led sessions, covering key topics such as effective communication, customer needs, problem‑solving, service delivery and professional customer interactions.
Throughout the apprenticeship, you’ll be supported by experienced tutors with real-world customer service and business experience. You’ll gain valuable hands‑on experience in the workplace, developing confidence as you support guests, handle enquiries, and contribute to the smooth running of the venue, while earning a nationally recognised qualification.
Future Prospects
Successful completion could lead to full-time employment and further training.
Vacancy Detail
As an apprentice you will support guests across all activities, helping to create memorable experiences in a fun, fast‑paced environment while developing core customer service skills.
- Welcoming customers and providing excellent customer service
- Supporting guest check-ins, issuing wristbands, and managing general guest flow
- Assisting with arcade floor operations, including basic machine checks and resets
- Serving drinks and snacks at the bar under supervision
- Maintaining cleanliness and presentation of the bar, café and arcade areas
- Supporting birthday parties and group bookings, including room setup and hosting
- Assisting with queue management and time-slot organisation
- Helping set up and close down areas at the start and end of the day
- Following all health & safety and safeguarding procedures
- Helping guests navigate VR stations, simulators and gaming equipment
- Ensuring a welcoming, safe and inclusive environment for guests of all ages
Other Information
Training will be delivered at our training centre in Darlington (DL1 5PT) and you will need to make your own way there. Travel to and from the employer, based 84 Skinnergate, Darlington DL3 7LX.
Apprentices aged 16-17 cannot work between the hours of 12.00am and 6.00am, therefore the shifts will be ammended to suit.
Must be available for weekend work.