Customer Service Apprentice - Shrewsbury
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Company: HAYLEY GROUP LIMITED
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Location: Shrewsbury, SY1 3AY
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000013730
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Application Deadline Date: 02/04/2026
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Start Date: 03/04/2026
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Positions Available: 2
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Working Week: Monday - Friday, 8.30am - 5.30pm. 1 Hour Lunch.
Brief Description
Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. Hayley Dexis are offering an exciting opportunity for a Customer Service /Trade Apprentice to join the branch located in Shrewsbury. You will learn areas of Customer Service through Sales, Trade Counter and Warehousing areas of the business.
Training to be Provided
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Functional Skills maths & English Level 2 (If Required)
- Min 20% OTJT
- EPA
- No day release- inhouse training
Future Prospects
- Can progress within business depending on business needs and performance
Vacancy Detail
- Working within the Shrewsbury location as a Customer Service Apprentice
- Communicating with customers/clients face-to-face,via emails/digitally, telephone and also in person with other departments and service users
- Completing documentation/administrative tasks
- Use of IT Systems, including Microsoft Office
- Assisting customers at the trade counter
- Learning products and services available to customers
- Learning how to deal with all types of enquiries
- Logging orders onto the system/ stores management systems
- Chasing parts and orders and learning all system processes
- Learning and gaining knowledge of products
- Building skills with communications and customer relations
- Some picking and packing of goods/products
- General housekeeping duties
Other Information
Position is working within a team of 11 staff and will learn all aspects of who we are as business, the products we supply and the services we offer.This will include customer service through the sales, trade counter and warehouse areas. The ideal person for this position will have an interest in gaining valuable experience learning our business and gaining a well-rounded understanding of the business. You will be a confident communicator and willing to learn.