Customer Service Apprentice
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Company: NEW LINE PHARMACY LIMITED
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Location: Wooler, NE71 6BY
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Type: Apprenticeship
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Salary: £13,338.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000012288
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Application Deadline Date: 27/03/2026
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Start Date: 06/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 10:00 - 16:00 Saturday, 09:00 - 12:00 (TBC)
Brief Description
A UK community pharmacy apprenticeship combines paid work with recognised training. Apprentices support NHS pharmacy services, assist with dispensing, stock control and patient care, while developing skills in safety, communication and professionalism.
Training to be Provided
- Training is conducted in store and a trainer will be allocated to the learner for on/off job learning
- May require travel to other sites for assessments (local)
Future Prospects
- Potential to go on to further training
- Possibility of full time employment upon completion
Vacancy Detail
- Greet patients and customers politely at the counter
and on the phone - Receive and process prescriptions (NHS and private)
- Label, assemble, and check medicines under thepharmacist’s supervision
- Manage stock: ordering, unpacking deliveries, and checking expiry dates
- Maintain accurate patient and prescription records
- Handle cash, card payments, and NHS exemption checks
- Support the pharmacist with services (e.g. MURs, NMS, flu clinics, CPCS)
- Keep the dispensary and shop area clean, tidy, and organised
- Follow SOPs, legal requirements, and confidentiality rules at all times
- Deal with basic patient queries and refer clinical questions to the pharmacist
Other Information
- There may be weekend work 09:00 - 12:00