Vehicle Parts Advisor Apprenticeship
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Company: R.T.RATE LIMITED
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Location: Essex, RM17 5QL
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Transport and logistics
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Ref: NAS-2000015356
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Application Deadline Date: 30/03/2026
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Start Date: 04/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship duration of 30-hours per week. At least 20% of your working hours will be allocated to off-the-job training.
Brief Description
This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.
Training to be Provided
Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:
- The programme typically lasts 12–14 months, depending on the career path chosen, and you'll achieve a nationally recognised qualification
- All of our apprentices are employed through the Dealer Network and attend week-long block training at the Henry Ford Academy in Daventry
- Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as Virtual Classroom sessions and E-Learning modules
- Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Future Prospects
- There are lots of opportunities to develop your career within our expanding Dealer Network
- Your early development is carefully mapped throughout your apprenticeship journey, with your learning focused toward achieving an industry-recognised qualification that's recognised across the motor industry
- This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles
Vacancy Detail
- Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
- Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries
- Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
- Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
- Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
- Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
- Provide product recommendations, technical advice, and pricing information to customers as needed
- Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
- Uphold company policies and procedures regarding parts sales, returns, and exchanges
- Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness