Museum Assistant Apprentice
-
Company: THE LONG SHOP MUSEUM
-
Location: SUFFOLK, IP16 4ES
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Business and administration
-
Ref: NAS-2000014758
-
Application Deadline Date: 17/04/2026
-
Start Date: 01/09/2026
-
Positions Available: 1
-
Working Week: Working across five days from six each week; Monday – Saturday. 09:00 – 17:00 with 30 minutes for lunch. Approximately six Sundays per year (special events) are required and are compensated for with time off in lieu (TOIL).
Brief Description
An opportunity to experience the museum sector and learn on the job. Working as our Museum Assistant you will be involved in a number of different areas, from greeting and guiding visitors, to cleaning and conserving objects, whilst ensuring visitors enjoy an engaging, inspiring, and rewarding experience.
Training to be Provided
- Business Administrator Standard Level 3
- English and maths (if required) Level 2
Future Prospects
- This apprenticeship offers an opportunity to enter the sector without the need for a university degree. At the end of the apprenticeship you will have a permanent position at the museum that will pay at least the current national living wage
- The hands on, and vocational learning that you will have completed will give you the chance to take the skills to other areas of the heritage and culture sector, or to other sectors that require customer service and management skills
Vacancy Detail
- Support all museum operations and activities to ensure visitors enjoy the best possible experience during their visit to the museum
- Support the care of the collections, the buildings and grounds of the museum
- Support volunteers with Front of House, school and group visits, and conservation activities. Support health and safety and site security procedures as part of the museum team
- Supporting the Museum Director and Engagement Manager (senior staff)
- To open and close the Museum, when required, and prepare it each day for the arrival of visitors
- Assist in ensuring that the museum is always clean, safe, and welcoming for visitors
- Assist in the operation of reception, shop, and cafe, including retail sales, stock management, and cash handling
- Assist with community events and education programmes, including supporting the delivery of events and activity sessions, group and school visits, and meetings and functions
- Assist with the construction and installation of permanent exhibitions, and with the set up and dismantling of temporary exhibitions
- Assist with the care and management of the museum’s collections
- Assist with the maintenance of the museum’s displays, buildings, and grounds
- To assist with administrative tasks such as preparing volunteer rotas, recording volunteer hours, and recording Object Entry details
- Ensure volunteers feel valued by the organisation
- Guide and assist volunteers in ensuring the safe use and operation of the Museum
- When safe and practicable, assist volunteers in their work when requested
- Work with volunteers and staff to improve the experience of all visitors, including provision of relevant information and assistance when requested
- Support the Front of House Team by tending reception (ticket sales and shop) when required
- Promote effective communication between volunteers and visitors
- Provide assistance and information for visitors, demonstrate exhibits where required
- Deal with telephone and in-person enquiries, answering these where information is available and/or taking details/messages to pass on to colleagues where appropriate
- To support staff and volunteers in running museum events. These can take place outside of normal opening hours and at weekends. Some flexibility in working hours is expected
- In case of an emergency, to support the safe evacuation of the Museum, in accordance with the Museum’s procedures
- Contact senior staff in the event of concern or uncertainty regarding the safety or security of the Museum, volunteers or members of the public