Data & Learning Resources Administrator Apprentice

Data Management & Reporting

• Maintain and update learner and apprentice records on the PICS system (including pre-apprentice and apprentice data)


• Update and manage internal spreadsheets and databases with current, accurate information


• Extract, evaluate and present data findings to support operational or learning decisions


• Produce regular reports for internal teams and stakeholders


• Digital Learning Support (Moodle)


• Work with the Resource Manager to research and add new learning resources to the Moodle platform, including content, images and videos


• Create and upload quizzes, questionnaires and interactive activities to enhance learner engagement


• Ensure all Moodle resources are formatted correctly, accessible and aligned with learning objectives


• Troubleshoot basic content issues and assist learners with access queries


• Learner Feedback & Evaluation


• Collect learner feedback from a variety of sources (surveys, quizzes, Moodle analytics, Kahoot sessions, etc.)


• Analyse feedback to identify trends, strengths, and areas for improvement


• Prepare feedback summaries and reports for internal use


• Support the Resource Manager with implementing improvements based on findings


• Administrative Support


• Assist with general office and administrative tasks, including record filing, correspondence, scheduling, and coordination


• Support the set-up of events, presentations or learner activities when required


• Maintain professional documentation and update folders or systems as directed


• Adhere to privacy, data protection and safeguarding policies in all administrative duties


• Communication & Collaboration


• Work collaboratively with internal teams, trainers, assessors and external stakeholders


• Communicate effectively with learners to support access to learning materials and resolve queries


• Represent the organisation professionally at all times in written and verbal communications