Leisure Team Member L2 Apprentice

What you’ll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.


• Support different types of customers with different needs.


• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.


• Support the centre to deliver swimming lessons where required (qualification dependent).


• Share knowledge with customers on the role exercise plays in health and wellbeing.


• Conduct customers' gym inductions and health screening where required (qualification dependent).


• Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

• Support GLL's visions and values.


• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.


• Ensure all training and qualification deadlines are met in agreement with your tutor and manager.


• Achieve and maintain all necessary qualifications, including ongoing CPD training.


• Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship: 

• National Pool Lifeguard Qualification (NPLQ).


• First Aid at Work (Level 3).


• Certificate in Teaching Swimming.


• Level 2 Gym Instructor.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.