Level 3 Information and Communications Technician Apprenticeship
-
Company: Network Rail
-
Location: Manchester, M1 2NY
-
Type: Apprenticeship
-
Salary: £21,477.00 per year
-
Sector: Digital
-
Ref: NAS-2000016857
-
Application Deadline Date: 10/04/2026
-
Start Date: 15/09/2026
-
Positions Available: 6
-
Working Week: Monday - Friday, 9.00am - 5.00pm
Brief Description
Our 18-month Information and Communications Technician Apprenticeships will see you achieving a Level 3 apprenticeship. Through studying and on the job training, you’ll widen your skill set and gain all the experience you need to become a skilled IT Solutions Technician.
Future Prospects
- Once you’ve completed the scheme, you’ll have a Level 3 IT Solutions Technician Certificate, with the opportunity to go on to further study at a higher level should you meet the criteria
- Upon completion of the Level 3 qualification, you will be able to use your experience to become a fully effective professional with the opportunity to continue learning and developing in the world of IT
- Our apprentices usually go on to secure senior roles within Network Rail. The skills you acquire will support your career development
Vacancy Detail
- Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets
- Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity
- Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time
- Support VIP users and handle escalated or complaint tickets with care and professionalism, following a clear framework
- Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records
- Offering support to Network Rail’s business-critical locations, acting as a single point of contact to minimise disruption
- Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience