Customer Service Apprentice (Student Services)
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Company: HEART OF MERCIA
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Location: Worcester, WR5 2LU
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000017191
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Application Deadline Date: 17/04/2026
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Start Date: 24/08/2026
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Positions Available: 1
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Working Week: Monday to Friday 8.30am to 4.30pm with half an hour unpaid for lunch break and one day finishing at 4.00pm. There may be some days that start at 8.00am if there is a need to cover reception.
Brief Description
You will be required to perform reception duties and undertake administrative tasks within a dynamic team.
If you want to work in a fast-paced environment and enjoy working with young people, then this could be the role for you.
Training to be Provided
Formal training is delivered at HWGTA, located at McKenzie Way, Worcester WR4 9GN.
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. – Customer Service
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your
Customer Service Level 2 qualification.
Future Prospects
Upon the successful completion of the apprenticeship and reviews with your line manager, there may be the possibility of further employment.
Vacancy Detail
- To assist on Reception and the immediate area, welcoming and supervising visitors.
- To respond to information and advice queries from students, parents, and external organisations, referring where appropriate.
- To assist in the management of department’s diaries and booking students with advisers for careers interviews, including mock interviews and personal statement checking.
- To assist students (and ex-students) with basic UCAS enquiries, such as UCAS registration.
- To liaise with the Student Services Head of Department and Marketing team to promote Student Services events and activities using graphics and social media
- Throughout College: Update College TV information screens, liaise with the IT team to develop focused student PC desktop promotion, Impact etc.
- Updating Careers boards as appropriate (yearly plan).
- Externally: College website, Instagram etc.
- To help in the update of departments resources i.e. careers leaflets, booklets, virtual communication (TV screens, p.c. screensavers etc.)
- To assist the Travel & Finance Officer with the following tasks:
- Bus passes: Making the bus pass up, distribution and recording
- Locker keys: To organise the allocation of student lockers and maintain appropriate records.
- To ensure the Student Services area is kept tidy.
- To keep the stationery cupboard stocked and replenish booklets and forms used in the Student Services area when necessary.
- To assist with administrative tasks, type correspondence and input data as instructed.
- To complete College Visitor Forms when necessary.
Other Information
The College and all its personnel are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. This position is subject to an Enhanced Disclosure and Barring Service (DBS) check.
The successful candidate will be entitled to 25 days annual leave plus bank holidays. It would be preferred that annual leave is taken during the College holiday periods where possible.