Patient Care Service Admin Assistant Apprentice
-
Company: DRS JACKSON HOGAN CADMAN HAQUE & KUGAPRASAD
-
Location: HERTS, EN10 6FD
-
Type: Apprenticeship
-
Salary: £12,480.00 per year
-
Sector: Business and administration
-
Ref: NAS-2000017120
-
Application Deadline Date: 10/04/2026
-
Start Date: 20/04/2026
-
Positions Available: 1
-
Working Week: Monday- 9am- 5pm (lunch 11-12)- 7 hrs Tuesday- 11am- 6pm (lunch 12-1)- 6hrs Wednesday- 10am- 4pm (lunch 12-1)- 5 hrs Thursday- 10am- 6pm (Lunch 12-1)- 7 hours Friday- 8am- 1pm -5 hours
Brief Description
We are looking to recruit an enthusiastic and motivated Patient Care Service Administration Assistant Apprentice to join our team. We are a busy GP practice with over 12,500 patients. This is an exciting opportunity to be part of a forward-thinking, patient-centred practice committed to delivering high-quality care.
Training to be Provided
- Working towards completing Level 3 Business Administration Apprenticeship Standard
- Work Based Learning with attendance once per month at Hertford Regional College Broxbourne Campus for teaching sessions with Assessor
Future Prospects
- There may be an opportunity for progression and a permanent part time position subject to performance
Vacancy Detail
- Scanning and downloading of letters and correspondence into the clinical system and coding relevant information accurately
- Photocopying and redaction of medical records for submission to insurance companies and solicitors
- Supporting the call/recall system by inviting patients to attend long-term condition clinics and coding all invitations
- Registration of new patients onto the clinical system
- Processing received medical records to offsite storage
- Returning recalled medical records to Primary Care Services England
- Carrying out audits and searches on the clinical system
- Signposting patients to the most appropriate care provider and booking appointments into the surgery clinical system
- Dealing with patient and pharmacy queries via telephone, face to face and messaging services
- Liaising with hospital departments on behalf of patients and clinical staff
- Processing prescriptions in line with practice protocols
- Offering general assistance to the practice team and projecting a positive and friendly image to patients and other visitors, in person or via the telephone
- Facilitating effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
Other Information
A DBS check will be performed on offer of position.
Vaccination history is required.