Technical Support Apprentice
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Company: VELOCITY 1ST LIMITED
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Location: London, SE1 4PG
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Type: Apprenticeship
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Salary: £19,000.00 per year
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Sector: Digital
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Ref: NAS-2000017602
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Application Deadline Date: 07/04/2026
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Start Date: 20/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.30pm.
Brief Description
We’re looking for an enthusiastic and tech-savvy Technical Support Apprentice to join our friendly and growing support team in London.This is a fantastic opportunity to gain hands-on experience, work with a wide range of technologies, and develop your IT career with a company that values growth, innovation, and teamwork.
Training to be Provided
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Future Prospects
- The role offers long term security and the opportunity to progress into a permanent position
Vacancy Detail
You’ll provide technical support across hardware, software, and networks, helping our clients keep their systems running effectively.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support to clients across hardware and software systems
- Diagnose, troubleshoot, and escalate technical issues where needed to Level 3 engineers
- Maintain accurate documentation and provide user-friendly guides or support materials
- Communicate effectively with clients and suppliers to deliver timely solutions.Collaborate with internal teams to ensure high-quality service delivery
- Collaborate with internal teams to ensure high-quality service delivery
- Occasionally work outside standard hours when required for urgent issues or project work
Other Information
Skills Required:
- Excellent communication skills, both written and verbal, superb time management, multitasking, and organisational skills, managing clients.
- Being able to perform under pressure, Confidence and excellent interpersonal skills, A team player able to build relationships
- Non-reliance on AI for technical research
Personal:
- Analytical mind and natural curiosity to learn about technology
- Excellent attention to detail
- Ability to write structured and logical documentation