IT Support Apprentice
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Company: FRAMPTONS LIMITED
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Location: Somerset, BA4 5PD
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Type: Apprenticeship
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Salary: Competitive Salary
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Sector: Digital
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Ref: NAS-2000018208
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Application Deadline Date: 01/04/2026
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Start Date: 10/04/2026
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Positions Available: 1
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Working Week: Monday to Friday - 9am to 5pm.
Brief Description
The successful candidate will assist the IT team in providing technical support to staff/users and help to maintain hardware, software and network systems. This role is ideal for someone looking to start their career in IT, offering hands-on experience, training and the opportunity to develop technical and customer-facing skills.
Training to be Provided
- Yeovil college attendence once every 2 weeks, plus 1 hour remote session every week.
Future Prospects
- Upon completion of this apprenticeship, there could be potential to become an IT Support Technician within Framptons Ltd.
Vacancy Detail
- Setting up new starters on the system, creating/migrating their mailbox from a prem environment to the cloud.
- Setting up hardware devices like computers, laptops, cameras and printers.
- Assisting employees with general IT issues/queries, ranging from setting up peripherals to troubleshooting complex problems.
- Collaborating with all departments across the business working on crucial IT projects.
- Testing and maintenance of the backup system.
- Firewall maintenance and updating rules within the system.
- Configuration and maintenance of cisco switches.
- Checking computers/laptops windows updates, manually and automatically through an update server.
- Involved in improving cyber policies and phishing simulations.
- Updating/improving documentation procedures.
- Effectively control health & safety risks within your designated work areas and teams.
Other Information
- You will need transport to get to Shepton Mallet 5 days a week.
- You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone conversation with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.