Level 3 Digital Support Technician Apprenticeship
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Company: LONDON VESTA COLLEGE LTD
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Location: London, E1 5HZ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000018437
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Application Deadline Date: 31/03/2026
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Start Date: 08/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm.
Brief Description
Join our team as a Level 3 Digital Support Technician Apprentice and play a key role in supporting learners, staff, and employers across our apprenticeship and adult learning programmes. This is a great opportunity if you enjoy technology, like helping people, and want to build strong skills in IT support while earning a qualification.
Training to be Provided
Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
- On-the-job learning at our main office: London E1 5HZ
- Hybrid teaching sessions once per week with your training provider
- Monthly progress reviews with your coach and line manager
- Self-directed study time built into your weekly schedule
- Practical assessments and projects based on real work tasks
Future Prospects
Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
- Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
- Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
- Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
- Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
- Responding to tickets and troubleshooting issues for staff and learners
Vacancy Detail
As a Digital Support Technician Apprentice, you will:
- Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
- Support onboarding of new learners and employers onto apprenticeship systems
- Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
- Assist with troubleshooting hardware and software issues
Support online learning platforms (Teams, Zoom, e-portfolio systems, etc.) - Help keep digital systems updated and working smoothly
- Provide friendly customer service by phone, email, and online chat
- Assist with maintaining equipment, devices, and simple network tasks
- Produce basic user guides or instructions to help people use systems more easily
- Escalate technical problems to senior team members when needed
Other Information
Passing a Disclosure and Barring Service (DBS) check.