IT SUPPORT APPRENTICE
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Company: INFLECTION POINT MSP LTD.
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Location: BS1 5HH
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Digital
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Ref: NAS-2000018603
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Application Deadline Date: 02/04/2026
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Start Date: 15/04/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9.00am to 5.00pm.
Brief Description
This role sits within our Service Desk team and operates the Service Desk to receive client calls and provide solutions to client issues and a high-level of client service and support. This role supports client retention and satisfaction through the receipt of effective and efficient IT support.
Training to be Provided
- Information Communication Level 3 (ICT) Apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 ICT qualification
Future Prospects
Possibility to secure a full-time position after successful completion of apprenticeship.
Vacancy Detail
This is a remote role, with occasional visits in the BRISTOL or BATH offices when asked, ideally you would be a driver!
- To resource the Service Desk and provide responsive and client focussed Level 1 support, ensuring high client satisfaction
- Evaluate, accurately categorise and perform remote troubleshooting through diagnostic techniques to ensure timely resolution of client queries and issues
- Record client queries and resolutions to contribute to a knowledge base for future reference
- Escalate unresolved issues to the next level of support; ensuring client expectations are managed and timescales are shared with customers
- Provide client after care by following up with clients to ensure their IT systems are fully functional after troubleshooting
- Maintain and keep up to date self-help documents for customer self-service and troubleshooting
- Actively contribute to the organisation’s sustainability goals by adopting environmentally responsible practices in daily work. This includes minimising resource waste, promoting energy efficiency, and supporting the company’s initiatives to reduce its carbon footprint
- Stay informed about the company’s sustainability policies and initiatives, actively participating in training and awareness programs
- Foundation level of understanding of computer systems, mobile devices, and other technology products
- Ability to diagnose and resolve non-complex technical issues
- Effective verbal and written communication skills
- Ability to remain calm and provide a client-oriented service
Other Information
This is a remote role with occasional visits to Bristol, ideally you would be a driver.