Housing Apprentice
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Company: DERBY HOMES LIMITED
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Location: Derby, DE24 8UZ
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Type: Apprenticeship
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Salary: £15,392.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000018633
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Application Deadline Date: 13/04/2026
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Start Date: 03/09/2026
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Positions Available: 2
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Working Week: Monday - Thursday 8.30am to 5pm Friday 8.30am to 4.30pm.
Brief Description
Are you interested in working in Housing? We have an exciting opportunity for an individual to join Derby Homes as a Housing Apprentice. This apprenticeship could be your first step to a variety of careers in housing and other similar professions.
Training to be Provided
Duties will include:
- To actively participate in an organised programme of training leading towards the achievement of a nationally recognised qualification
- Working within Derby Homes front-line housing services to carry out a range of housing, administrative and customer-focused activities
- Dealing with all housing enquiries
- Contributing to effective provision of front-line services, both in a call centre and face-to-face environment; providing the first line of enquiry on Derby Homes services
- Listen attentively to customer requirements, asking pertinent questions to establish facts in order to gain a full understanding of the customer's needs
- Understand and be able to use a variety of methods to collect and present information, such as resident, neighbourhood and property data in an effective manner
- Maintaining accurate customer records using computer systems
- Record keeping and system updating
- Making and receiving telephone calls
- Dealing with confidential information
- Helping with the organisation of meetings and events and filing
- The role will also involve listening to customers' requirements
Future Prospects
After a successful performance over the first year, there is the potential to be offered a further apprenticeship to progress to Level 3. There is no guarantee of a permanent position at the end of the apprenticeship; however, opportunities and vacancies will arise which apprentices can apply for.
Vacancy Detail
We are seeking motivated and professional individuals to join our busy teams. If you are looking for a varied role and the opportunity to progress after a successful first year, then this could be the Apprenticeship for you. This apprenticeship is customer-facing and you will be primarily responsible for the administrative work needed to support the creation and sustainment of successful tenancies.