Customer Service Apprenticeship
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Company: PROLINE CARE RECRUITMENT LIMITED
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Location: Birmingham, B2 4EU
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000018370
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Application Deadline Date: 30/03/2026
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Start Date: 30/04/2026
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Positions Available: 1
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Working Week: Monday- Friday 9am- 5pm
Brief Description
We are seeking a friendly, organised, and detail-oriented Office Customer Service Representative to serve as the first point of contact for clients. The ideal candidate will provide excellent customer support, handle administrative tasks, and ensure smooth daily office operations.
Training to be Provided
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Future Prospects
- Continue working in a customer service role at our company and further themselves in learning and confidence
Vacancy Detail
- Greet and assist customers, clients, and visitors in person and via phone or email
- Respond to customer inquiries, complaints, and requests in a timely and professional manner
- Process orders, forms, applications, and requests accurately
- Maintain customer records and update information in databases or systems
- Schedule appointments and manage calendars
- Handle incoming and outgoing correspondence
- Coordinate with internal departments to resolve customer issues
- Maintain a clean, organised, and welcoming office environment
- Perform general administrative duties such as filing, data entry, and document preparation
Other Information
Working in an office with colleagues based at a desk with a computer