Customer Service Specialist Apprenticeship
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Company: QUICKLINE COURIERS LIMITED
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Location: LIVERPOOL, L24 9HJ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000018842
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Application Deadline Date: 30/04/2026
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Start Date: 15/05/2026
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Positions Available: 1
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Working Week: Normal working hours (07:00 - 18:00). Working days TBC.
Brief Description
Quickline Couriers provides a same day and dedicated transportation service for goods ranging from small vans to larger haulage vehicles. The premium service requires time critical responses and attention to detail. The company in its previous 7 years has grown into a well-known and relied on organisation.
Training to be Provided
- Contact your assigned customer accounts to develop strong relationships and encourage greater spending. Reporting all contact in the notes section of the customer
- Work closely with the sales team to re-establish relationships with any non-traders and upsell any current accounts
- Participate in bi-weekly 1-1’s completed by line manager
- Report to management and the rest of the team on your assigned customer accounts activity
Future Prospects
A recognised qualification:
You’ll receive an industry-recognised certificate, such as:
- Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
- Additional training in communication, problem-solving, and digital skills
- This qualification shows that you’re skilled in delivering excellent customer experiences
Vacancy Detail
- Liaise with the Transport Department to ensure new bookings are promptly covered
- Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00)
- Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges
- Always backup any verbal conversations with customers via email including additional charges