IT Support Apprentice
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Company: TELEPHONE EUROPE LTD
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Location: Coleshill, B46 1HQ
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Type: Apprenticeship
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Salary: £15,600.00 per year
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Sector: Digital
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Ref: NAS-2000018626
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Application Deadline Date: 30/03/2026
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Start Date: 02/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm. Shifts to be confirmed.
Brief Description
Tel Group is seeking an enthusiastic and motivated IT Support Apprentice to join our growing education support team. This role is ideal for someone starting their career in IT who is eager to gain hands-on experience across a range of technologies in both school and office environments.
Training to be Provided
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- Information Communication Technician Level 3 apprenticeship standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 Information Communication qualification
Future Prospects
- Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme
- Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Vacancy Detail
Tel Group is seeking an enthusiastic and motivated IT Support Apprentice to join our growing education support team. This role is ideal for someone starting their career in IT who is eager to gain hands-on experience across a range of technologies in both school and office environments.
You’ll work alongside experienced engineers to provide 1st line support to our education customers — resolving helpdesk tickets, assisting with hardware and software setups, and supporting day-to-day IT operations. You’ll also have the opportunity to develop skills in networking, cloud services, and cybersecurity as part of your structured apprenticeship training.
This is a fantastic opportunity to build a solid foundation in IT support within a dynamic, friendly, and forward-thinking company.
Key Responsibilities
Remote & Onsite IT Support:
- Provide 1st line technical support via Helpdesk, phone, and email
- Log, prioritise, and resolve incidents efficiently, escalating when necessary
- Assist with installing, configuring, and maintaining hardware (PCs, laptops, printers, projectors, and classroom technology)
- Support Office 365 and Microsoft Teams users, including password resets and general troubleshooting
- Provide friendly and professional support to staff and pupils of all technical abilities
System & Network Support:
- Assist in maintaining school networks, servers, and Wi-Fi systems under guidance
- Help monitor and update antivirus, patching, and backup solutions
- Learn to manage user accounts through Active Directory and Microsoft 365
- Support network connectivity and troubleshooting basic cabling or device issues
Collaboration & Learning:
- Work closely with senior engineers and the operations team to gain hands-on experience
- Shadow senior technicians during onsite visits and installations.
- Document processes, update asset registers, and maintain accurate service records
- Participate in regular review meetings and on-the-job training aligned to the Level 3 ICT Apprenticeship