Customer Service Apprenticeship
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Company: NET PLATES LTD
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Location: Solihull, B90 4QT
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Type: Apprenticeship
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Salary: £22,350.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000019110
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Application Deadline Date: 31/03/2026
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Start Date: 01/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9:00am - 5:00pm
Brief Description
Netplates is seeking a motivated and enthusiastic Customer Service Apprentice to join their growing team. This is an excellent opportunity to gain hands-on experience in a fast-paced business environment while working towards a recognised Customer Service qualification.
Training to be Provided
Customer Service Specialist Level 3.
Future Prospects
Progression opportunities within the organisation are available.
Vacancy Detail
- You will support the team in delivering outstanding service to customers, handling enquiries, and ensuring orders are processed efficiently and accurately
- Responding to customer enquiries via phone, email, and online platforms
- Processing customer orders accurately and efficiently
- Providing product and service information
- Resolving customer queries and escalating issues where necessary
- Maintaining accurate customer records and updating internal systems
- Supporting the wider team with administrative tasks
- Ensuring a high standard of professionalism in all communications
Other Information
- Confident using Microsoft Excel (formulas, basic data sorting)
- Experience with CRM systems (or willingness to learn)
- Understanding of online ordering platforms
- Strong attention to data accuracy