Apprentice IT Support Technician
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Company: LINK ICT SERVICES LIMITED
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Location: Derby, DE24 8AJ
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Digital
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Ref: NAS-2000019258
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Application Deadline Date: 05/04/2026
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Start Date: 10/04/2026
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Positions Available: 1
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Working Week: Monday- Friday, 9.00am- 5.30pm (30 minutes lunch).
Brief Description
Are you a practical problem solver with a passion for IT? Link ICT are on the lookout for another apprentice to join their team of techies! Reporting into the Technical Services Manager, you will provide a broad range of onsite & remote IT support to corporate clients and school environments!
Training to be Provided
- Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway
- You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform
- In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your Apprenticeship
Future Prospects
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.
Link ICT will continue to support you with professional certifications and will consider progressing you onto higher level apprenticeship programmes.
Vacancy Detail
**PLEASE NOTE THIS ROLE REQUIRES A DRIVER**
After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby.
Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:
- Provide onsite and remote IT technical support to clients
- Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
- Ordering new ICT hardware and logging devices onto asset register
- Installation and configuring of operating systems
- Software installation, such as Office365, firewalls and anti-virus
- Some lower level network administration may be required, such as setting policies and group permissions
- Performing server backups where required
- Administration of cloud services such as Microsoft 365 and Google Workspace
- Assisting with structured cabling and network infrastructure installation
- Supporting with any technical queries regarding unified comms
- Technical fault diagnosis with audio visual equipment
Other Information
This is not just a desk job. You will have the opportunity to get out onto client sites and provide real IT Support. Link ICT is based near to the city centre with excellent transport links. Experienced technical colleagues who can provide support and guidance. Free parking is available onsite. Full & clean driving license is required.