Swim School Coordinator Apprenticeship
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Company: SEAHORSE SWIM SCHOOL LTD
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Location: Ely, CB7 4ES
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Type: Apprenticeship
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Salary: £13,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000019015
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Application Deadline Date: 30/04/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Variable hours tbc with candidate to include one weekend morning, all with be discussed with the candidate at interview. This role is also term time.
Brief Description
Seahorse Swim School is offering an exciting opportunity for an enthusiastic individual to join our team as a Swim School Coordinator Apprentice. This role combines a Level 2 Customer Service Apprenticeship with hands-on experience in the daily operations of a successful swim school.
Training to be Provided
The apprentice will be fully taught in the workplace via a mentor and Cambridge Regional College tutor.
Future Prospects
Apprentices can progress to a more senior role in the company as a lead teacher or administrator.
Vacancy Detail
- Position: Assistant Swim School Coordinator (Customer Service Apprentice - Level 2)
- Reporting to: Swim School Directors
- Location: Multi-venue role across Seahorse Swim School locations
- Apprenticeship: Level 2 Customer Service Practitioner
Key Responsibilities:
Customer Service & Frontline Support:
- Responding to customer enquiries via phone and email in a professional and friendly manner
- Supporting families with class information, availability, and general queries
- Maintaining accurate customer records
- Assisting with membership administration and direct debit processes
- Ensuring customer communication is clear, timely, and aligned with Seahorse Swim School values
Administrative & Business Support:
- Supporting day-to-day office administration
- Assisting with registers, data input, and swimmer progress tracking
- Supporting venue coordination and lesson scheduling
- Assisting with the preparation of reports and internal documentation
- Helping maintain efficient systems across admin, teacher, and parent communication portals
Swim Teaching Development:
- Working towards a recognised swim teaching qualification (fully funded and supported)
- Assisting qualified teachers during lessons where appropriate
- Gradually developing the skills and confidence to lead lessons independently
- Supporting poolside operations when required
Training & Development:
- Enrolment onto a Level 2 Customer Service Apprenticeship
- Supported training pathway to become a qualified swim teacher
- Ongoing mentorship from the Swim School Directors
- Real business experience within a growing multi-venue swim school
- Opportunity for long-term progression within the organisation
Other Information
This role will suit someone who enjoys swimming and working with children. A considerable part of the role involves assisting and eventually taking swimming lessons.