IT Apprentice
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Company: SIGHT AND SOUND TECHNOLOGY LIMITED
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Location: Northampton, NN3 6RU
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000019467
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Application Deadline Date: 05/04/2026
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Start Date: 15/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm
Brief Description
This is a fantastic opportunity for an individual looking to start their career within a technical support role. The role will involve being the first point of call for customers with technical issues/problems relating to specialist software and hardware.
Training to be Provided
- Remote Learning
- 6 hours off the job learning delivered by Starting Off
Future Prospects
- Permanent position on completion of the apprenticeship
Vacancy Detail
- Taking incoming calls from customers and logging issues onto the CRM system
- Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
- Providing advice and support over the telephone
- Responding to email enquiries
- Organising repairs
- Updating customers on the progress of repairs
- Dealing with any other duties as and when required
- Completing basic repairs if required