Customer Support Apprentice
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Company: The Metal Store
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Location: CLECKHEATON, BD19 5JS
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000019335
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Application Deadline Date: 31/03/2026
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Start Date: 01/04/2026
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Positions Available: 1
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Working Week: 0830-1630, Monday - Friday.
Brief Description
As an apprentice, you’ll become a key player at The Metal Store, our go‑to person for admin support. You’ll work across every team, from sales and customer service to accounts, purchasing and the warehouse, taking on a wide variety of tasks that put you right at the heart of the business.
Training to be Provided
You will attend National Business College in Huddersfield, one day per fortnight for off-the-job learning.
Future Prospects
To progress into a Sales or Admin role and complete Business Admin level 3 or Customer Service level 3.
Vacancy Detail
- Dealing with customer collections at our trade counter, including greeting customers, locating their orders, and guiding them to the correct collection point
- Supporting the customer service team by taking calls, creating cases, and providing order updates
- Assisting the sales team by fielding customer enquiries and handling quick-response emails (e.g. requests for VAT invoices)
- Completing customer orders, including adding purchase orders and contacting pending orders
- Supporting order fulfilment by producing labels, booking transport, and resolving order issues
- Supporting with daily purchasing tasks for clamps and other metal products
- Liaising with suppliers and internal teams to ensure orders are fulfilled accurately and on time
- Managing online customer reviews by reading feedback and posting thoughtful responses
- Carrying out general administrative tasks to support the smooth running of the business
- Developing product, system, and process knowledge throughout the day