Application Support Apprentice
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Company: DESIGNER SOFTWARE LIMITED
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Location: Milton Keynes, MK5 8FT
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Digital
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Ref: NAS-2000020139
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Application Deadline Date: 04/04/2026
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Start Date: 06/04/2026
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Positions Available: 1
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Working Week: Monday - Friday (9:00am - 5:30pm) Shifts TBC
Brief Description
The Application Support Apprentice provides first line responses to client issues and queries over the phone and via the helpdesk portal and email.
Training to be Provided
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT
- Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualifications
Future Prospects
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
Vacancy Detail
The Application Support Apprentice provides first line responses to client issues and queries over the phone and via the helpdesk portal and email.
The role will regularly liaise with the Product, Development and Customer Success Teams to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients. This role reports directly to the Application Support Manager.
The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner.
As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines.
- Provide day-to-day support for enterprise applications and software platforms
- Investigate, troubleshoot, and resolve application issues raised by end-users
- Monitor system performance and respond to alerts to minimise down me
- Work closely with development and infrastructure teams to resolve complex technical issues
- Document support processes, known issues, and resolution steps
- Conduct root cause analysis for recurring incidents and recommend long-term solutions
- Assist in user training, onboarding, and support documentation
- Maintain SLAs and ensure timely resolution of support tickets
- Participate in testing and rollout of new applications or features
- Support integrations with third-party systems and services