IT Support Apprentice
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Company: UTILIZE PLC
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Location: Essex, SS14 3BX
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Type: Apprenticeship
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Salary: £15,704.00 per year
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Sector: Digital
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Ref: NAS-2000018829
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Application Deadline Date: 31/03/2026
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Start Date: 06/04/2026
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Positions Available: 1
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Working Week: Monday to Friday, 8.30am to 5.30pm.
Brief Description
If you are passionate about people and technology, need to be challenged and have a “work hard, play hard” work ethic, then please read on. Duties will include running of the “workshop.” This includes reloading of machine operating systems and hardware diagnostics, plus more.
Training to be Provided
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualification
- Training schedule has yet to be agreed. Details will be made available at a later date
Future Prospects
- Career progression opportunities
- Possibility to secure a full-time position after successful completion of apprenticeship
Vacancy Detail
Reporting directly to the Service Desk Team Leader, this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients.
This position requires clear communication, coordination and time management to ensure clients' expectations and contractual obligations are maintained.
The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations, is paramount.
- Delivery of 1st line remote support services to contracted and non-contracted customers
- Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal
- Ensuring all incidents and service requests are logged into ITSM package
- Ensuring all SLA obligations are met in the delivery of the above services
- Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to the appropriate team/s (see latest guidelines)
- Implementation and/or fulfilment of remote service requests and installations when required
- Recommendations of relevant improvements, new technical procedures, products or services to line management
- Running of the “workshop.” This includes reloading of machines, operating systems and hardware diagnostics