Apprentice IT Solutions Technician
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Company: Travel Innovation Group
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Location: Ellesmere Port, CH65 9HQ
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Type: Apprenticeship
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Salary: £20,000.00 per year
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Sector: Digital
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Ref: NAS-2000020016
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Application Deadline Date: 06/04/2026
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Start Date: 07/09/2026
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Positions Available: 3
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Working Week: Monday- Friday between the hours of 08:00– 19:00 (to be determined by manager)
Brief Description
Become an IT Product Expert ensuring all runs smoothly for a travel tech giant which has offices all round the globe. There’s a £1,000 bonus on offer too, following successful completion of year one of the apprenticeship programme.
Training to be Provided
The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as an IT Solutions Technician. This training will be structured and delivered by Cheshire College– South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and maths you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.
Future Prospects
- A full-time role is potentially available on successful completion of apprenticeship
Vacancy Detail
The core focus of this role will be to support our Products and the evolution of our travel systems, from understanding and collating business requirements through to production delivery and support. Tasks & responsibilities include:
- Understand customer businesses and our operational departments as to how they use our products
- Be recognised as a subject matter expert and provide support to internal & external teams on designated products and systems
- Collate and document business requirements working closely with internal stakeholder departments
- Work with operational teams to understand key business areas for improvement and automation
- Review and analyse Product & System specifications
- Using knowledge gained, recommend platform enhancement opportunities to reduce offline activity or improve process
- Support product roadmap delivery based on business wide priorities
- Report product defects to development teams and communicate known issues to Product stakeholders
- Design and create test scripts for manual execution
- Execute test scripts, reviewing, and communicating results
- UAT validation for new functionality, product defect resolution and version updates
- Investigate test case failures, including Grafana, JSON & XML file review
- Conduct overall platform regression testing
- Contribute to our Support Centre knowledge base articles and Customer portals to further internal and external knowledge transfer
- Investigate and escalate any reports of platform or major functionality outages
- Support with onboarding and user setup