Apprentice Sales Support Officer
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Company: Travel Innovation Group
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Location: Ellesmere Port, CH65 9HQ
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Type: Apprenticeship
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Salary: £20,000.00 per year
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Sector: Business and administration
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Ref: NAS-2000020028
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Application Deadline Date: 06/04/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: 09:00 – 17:30, Monday to Friday.
Brief Description
Are you interested in finding out about the inner workings of a travel tech giant which has offices all over the world, working to support a range of business and customer service operations? There’s a £1,000 bonus on offer too, following successful completion of year one of this fantastic sales support apprenticeship.
Training to be Provided
The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and Maths, you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.
Future Prospects
A full-time role is potentially available on successful completion of the apprenticeship.
Vacancy Detail
Here in Partnerships, we’re all about what makes our customers tick. From attending a conference to find new business, to managing relationships to help our customers boost their performance, our jobs are busy, varied and extremely rewarding.
The role:
We’re looking for an enthusiastic individual early in their career who is keen to learn business operations, customer service administration, reporting, and relationship support in a fast-paced commercial environment.
You’ll provide organised, proactive administrative and reporting support to the Sales & Partnerships function, acting as a first point of contact for incoming requests, maintaining accurate CRM data, supporting campaigns/communications, and helping the wider team work efficiently.
What you’ll be doing:
You’ll support the sales and partnerships team across a range of activities, including: ·
- Act as first point of contact for the team inbox and phone line, triaging and routing requests promptly with same-day responses where possible.
- Handle common partner and admin queries (e.g. account access, contact updates, onboarding information, campaign updates).
- Log interactions accurately in CRM and Zendesk, escalating complex issues with a clear summary to the line manager.
- Maintain and audit partner/agent records in the CRM, supporting data hygiene, tagging accuracy and website user administration.
- Produce and distribute agreed daily/weekly reports and support Trading Pack inputs using provided templates.
- Support campaign and incentive delivery, including maintaining distribution lists, cross-checking eligibility and logging engagement.
- Assist with outbound communications and partner updates, proofing content in line with brand guidelines.
- Provide general admin support across the Sales & Partnerships function, including meeting coordination, note-taking and occasional travel/expenses admin.