Customer Service Recoveries Apprentice
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Company: CREDIT RESOURCE SOLUTIONS LTD
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Location: HALIFAX, HX3 5AX
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Type: Apprenticeship
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Salary: £20,319.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000020436
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Application Deadline Date: 08/04/2026
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Start Date: 13/04/2026
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Positions Available: 2
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Working Week: Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).
Brief Description
If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.
Training to be Provided
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
- Level 2 Functional Skills in maths and English if required
- Delivery method and location of training to be confirmed
Future Prospects
- Career progression includes Team Leader and Team Management
- Progression may be available to the right candidate on successful completion of the apprenticeship
Vacancy Detail
CRS is an award-winning, innovative UK Debt Collection Agency who works on behalf of some of the largest UK financial insurance and utility companies. CRS has achieved a Silver Investors in People Award - We invest in apprentices.
Your duties and responsibilities include:
- Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers
- Maintain high service standards and continually improve the service to customers
- Work well within a dynamic team environment
- Negotiate, investigate and resolve issues whilst proactively seeking solutions
Other Information
- The role offers an uncapped bonus scheme 5% employee pension contributions
- Breakfast provided twice a week
- Free onsite Parking
- Access to Employee assistance programme
- Given a day off on your birthday