Digital Response Apprentice
-
Company: CREDIT RESOURCE SOLUTIONS LTD
-
Location: HALIFAX, HX3 5AX
-
Type: Apprenticeship
-
Salary: £23,803.00 per year
-
Sector: Sales, marketing and procurement
-
Ref: NAS-2000020438
-
Application Deadline Date: 08/04/2026
-
Start Date: 13/04/2026
-
Positions Available: 2
-
Working Week: Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.
Brief Description
Engage with our client’s customers to understand their personal circumstances and recommend the best course of action - whether that is agreeing a repayment plan, signposting to free debt advice or dispute resolution.
Training to be Provided
- Customer Service Practitioner Level 2 Apprentice Standard
- End Point Assessment
- Level 2 Functional Skills in English & maths if required
- Training will be delivered with a blend of online & onsite assessor visits every 4 - 6 weeks
Future Prospects
- Career progression includes Team Leader and Team Management Progression on successful completion of the apprenticeship
- Permanent position
Vacancy Detail
- Manage contact via email, WhatsApp, web chat and conversational SMS within contact centre environment
- Proactively Negotiate payment offers via email, WhatsApp, web chat and SMS
- Assist with the handling of client and customer queries
- Effectively process and respond to customer post
- Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions
- Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies
- Work to achieve monthly Key Performance Indicators on an individual basis
Other Information
- This role is office based - Hybrid working is not available
- Free hot drinks machine
- Employee wellness scheme
- Employee perks package, via 'Perk box'
- Opportunities for professional development & career advancement
- Collaborative and dynamic work environment