Optical Assistant Apprentice

Key Responsibilities of the Role (But not limited to the role):

 Conduct and Legalisation:

• Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations,
  including Data Protection, Health & Safety and all GOC regulatory legislation requirements


• To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws


• To have a good working knowledge of the Vision Express Ways of Working


• To take personal responsibility for one's own development, ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes


• Maintain the highest store standards possible, including the appearance of both the store and one's own personal presentation

Sales and Service

• To act as a Vision Express brand ambassador, creating a welcoming environment for all customers and ensuring
  Their expectations are exceeded throughout the customer journey


• To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer


• To support the management team in achieving the required targeted growth in sales and profit


• To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer


• To provide accurate and knowledgeable advice and guidance to meet each customer's specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions


• To conduct eyewear repairs and order replacements when required


• To participate in all stock take activities as determined by the management team


• Key holder duties after successful completion of silver training (if and when required)


• Make decisions within the agreed scope of your role on matters relating to the day-to-day retail operation within your store, escalate to the line manager where required

 Team Work and Communication:

• To maintain good and professional working relationships with the store team


• Attend and participate in morning briefs and team meetings


• To provide honest feedback to the management team to support ongoing improvements


• Any other duties or responsibilities as reasonably requested by line management

Additional Responsibilities:

Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewear
ensuring:

• The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe


• All laboratory equipment is maintained/calibrated in accordance with company guidelines


• Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control


• The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy


• Duties may vary in accordance with customer demand and store structure