Service Operations Coordinator Apprentice
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Company: TOP FREEZE LTD
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Location: LONDON, E13 0PU
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Business and administration
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Ref: NAS-2000020591
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Application Deadline Date: 04/04/2026
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Start Date: 05/04/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9:30 am to 6.00pm, with 30 minutes break.
Brief Description
Operations & Field Service Coordinator will be responsible for logging bookings, managing engineer schedules, handling recalls and refunds, sending reports, monitoring engineer performance, booking meetings, to ensure smooth daily operations.
Training to be Provided
- Business Administrator Level 3 Standard
- Work Based Training
- Regular Monthly Tutor/Assessor Sessions
- Functional Skills Training (if required)
Future Prospects
Opportunity to progress into a Senior Operations or Service Coordinator role.
Vacancy Detail
Support the day-to-day running of service operations by coordinating engineers, tracking job progress, and ensuring tasks are completed on time. Handle service issues, maintain accurate system records, produce reports, and liaise between engineers and management. Work closely with the Director to help monitor operations, organise meetings, and maintain efficient workflows across the business.
Other Information
- Strong organisational and administrative skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Good attention to detail and accuracy
- Problem-solving and decision-making ability
- Confident using computer systems and different portals
- Ability to coordinate schedules and manage reports efficiently
- Highly organised and reliable
- Strong attention to detail
- Proactive and able to take initiative
- Good problem-solving mindset
- Confident communicator
- Ability to work well under pressure
- Team player with a positive attitude
- Professional and responsible
- Able to work independently and manage priorities