Digital Support Technician Apprentice - Southwick
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Company: INVOLVE SELECTION LIMITED
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Location: Brighton, BN42 4FJ
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Digital
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Ref: NAS-2000020625
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Application Deadline Date: 31/03/2026
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Start Date: 01/04/2026
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Positions Available: 1
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Working Week: Monday- Friday, between 9.00am- 5.00pm.
Brief Description
Our client is a leading software business working across the fleet industry. As a Digital Support Apprentice, you will play a vital role in providing technical assistance to end-users. You will work under the supervision of experienced IT professionals, learning and developing in troubleshooting and resolving various tech related issues.
Training to be Provided
Level 3 Digital Support Technician Apprenticeship qualification.
Functional Skills in maths and English, if required.
Blended on/off the job training.
Future Prospects
Full-time employment is expected once the apprenticeship is complete.
Further training opportunities with Higher Level Apprenticeships are also available.
Vacancy Detail
What you’ll do:
- Answer phones and emails, triage simple queries, and escalate when needed
- LMS administration resetting courses, passwords, basic troubleshooting, and simple reports
- Build Articulate Rise skeletons from scripts; make clear layout and accessibility choices
- Draft Vyond (AI Video Creation) scene outlines shot list, on screen text, assets, and maintain templates
- Update the website for new course launches titles, descriptions, images, and links
- HubSpot housekeeping contacts, lists, properties, templates, and simple dashboards
- SharePoint housekeeping folders, permissions, metadata, and version control
- Assist with DVD orders picking, packing, dispatch paperwork, drop off at kiosk or postbox, and stock checks
- Create simple SOPs and spot quick wins for efficiency
You’ll bring:
- Clear written communication and tidy naming and version control habits
- Confidence with Articulate Rise or similar web authoring, or willingness to learn
- Basic HubSpot and SharePoint skills, or willingness to learn
- An eye for layout, readability, and accessibility
- Accuracy with data and confidentiality
Nice to have:
- Vyond exposure, simple image editing, spreadsheets and CSV imports, interest in care or edtech.