Apprentice Business Administrator

Provide administrative support to members of the Practice team in the following areas ensuring appropriate practice records are kept up to date:

• Scanning and indexing other documents


• Franking out-going post


• Patient Registration


• Sorting newly registered patient notes


• GP2GP Notes Processing


• Booking ambulance transport for patients as required


• Action scans and referral forms


• Requesting further information and action from doctors on patients - workflow queries


• Maintaining and monitoring the practice appointments system.


• Processing personal and telephone requests for appointments, visits, test results and telephone consultations and ensuring callers are directed to the appropriate route and/or Healthcare Professional


• Taking messages and passing on information


• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures


• Clinical Coding


• o   Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers


• Handling completed repeat prescriptions to patient and dispensaries checking names and address


• Room Allocation


• Providing cover for other staff


• To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner


• To be a flexible and supportive member of the team


• To attend and take part in team meetings and regular reviews with line manager


• To participate/complete relevant training as required by the practice