Medical Receptionist Apprenticeship
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Company: Lucie Wedgwood Surgery
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Location: ST6 2AB
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000020641
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Application Deadline Date: 12/04/2026
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Start Date: 04/05/2026
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Positions Available: 1
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Working Week: Exact working hours to be confirmed.
Brief Description
The opportunity to work in the health care sector. To support the medical staff and patients by providing a welcoming presence and performing a variety of tasks.
Training to be Provided
- Training will take place at the apprentice's workplace, supported by Stoke-on-Trent College
- Level 2 Customer Service Practitioner, including Functional Skills in English and maths if required
- On average, around 20% of your weekly working hours will dedicated to your training and development
Future Prospects
There is no guarantee of a permanent post on completion of training. This will depend on availability at the time. However, the experience will enable the individual to progress within healthcare and the NHS.
Vacancy Detail
- Greeting patients: Welcoming patients and visitors in person or over the phone
- Scheduling appointments: Making, cancelling, and rescheduling appointments
- Entering patient information: Entering patient details into IT systems, including demographic information and insurance cards
- Managing patient records: Ensuring patient records are accurate and confidential
- Directing patients: Directing patients to the appropriate department or where to go within the facility
- Answering phones: Answering phones and forwarding calls to the appropriate party
- Providing information: Providing information on hospital services and procedures
- Assisting patients: Assisting patients, doctors, and nurses
- Preparing patients: Preparing patients before their appointments
Informing medical staff: Informing medical staff when a patient has arrived or is waiting - Handling correspondence: Handling correspondence and file transfers